Bob Sutton's blog went from a very healthy 2000 daily hits to over 20,000 in a couple of days. He told the frightening story of friends' 10-year-old daughter whom United Airlines "lost" when they should have been carefully caring for her carefully.
How do you say "viral?"
It is a horrible expose on how United has devolved into an airline that no longer cares. It appears it has a virus that will be very difficult to kill anymore.
There ain't no friendly skies of United's any longer. Nor on their ground.
As well, they have a shitty logo now too.