Tried the phone route. Nice. They looked into it. I pleaded. I could not accept that amazon would not go the extra mile for a $250 order that I needed 10 days later! But no. It was not to be. At Amazon people have learned helplessness it would appear. Helpless in two senses of the word.
So I said nicely that I would attempt to get my books at Barnes and Noble and promised to let their CEO know how disappointed I was in amazon. After many years of purchases, they had disappointed a raving fan.
Soon after my call I get this email from Amazon.